Shipping & FAQs
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The current turnaround before shipments are shipped out:
Updated for my large November 15th shop update: One to two weeks
Normal shipping turnaround: Up to five business days
Postal Information:
All orders are shipped via United States Postal Service (USPS). Tracking numbers will be provided with every order shipment. The tracking number will be sent with the shipping confirmation to the email provided with your order when it is about to be shipped. Tracking numbers can take up to 48 hours to update.
United States Customers:
Standard domestic First-Class Mail or Ground Advantage will take an average of 2-5 business days for arrival within the United States. For an additional fee, your order can be expedited to Priority Mail at checkout for an average 1-3 business day delivery. Priority Mail automatically comes with $50 insurance (see insurance details and pricing farther down). Bear in mind, the turnaround time does not quicken with the purchase of Priority Mail unless requested.
International Customers:
First-Class International typically takes about 2-4 weeks or longer depending on your country's custom inspections or covid-19 pandemic impacts. For an additional fee, your order can be expedited to Priority Mail for an average 6-10 business day delivery. Contact me to purchase Priority Mail before or soon after purchasing. Priority Mail automatically comes with $200 insurance (see insurance details and pricing farther down). Bare in mind, the turnaround time does not quicken with the purchase of Priority Mail unless requested. Your country (outside the United States) may or may not charge a duty/customs fee for you to receive your parcel. I cannot be responsible for any charges. It is a random process that is applied by your local customs office, and I have no control over that.
Insurance:
I wrap each order with care and thought for safety during the sometimes lengthy and rough shipment process, but once in a while, accidents can happen to fragile artwork. When the parcel is in the hands of the postal carriers, it is no longer in my control, therefore, I cannot be responsible for any breakages. I will, however, be more than happy to help repair any possible damage in any way I can, as well as work with USPS for your reimbursement of the value of the item, if you purchased insurance. If your order was damaged or lost during shipment and you have purchased insurance, please let me know and you will be reimbursed from the shipping carrier. Please send me your first and last name, shipping address, order number, and an image of the broken item for me to forward to USPS as a claim for you.
To insure your order:
Please leave a note during checkout with your request for insurance. A PayPal money request will be sent to your email for this additional amount. If you have already placed an order, please contact me as soon as possible, so I can add the insurance before your package ships out. If you would like a custom insurance quote before you place your order, you're welcome to get in touch with me!
Don't hesitate to reach out if you have any other questions about the shipment process! Email: hello@meadowandfawn.com or the Contact form in the navigation menu.
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May I commission a piece from you?
Commissions are closed most of the time, I'm sorry to say! Occasionally I will open up small batches of custom order slots for specifically themed work (i.e. shadow boxes, owl pendants, teacup sculptures, etc.) during shop updates. You can sign up for my newsletter to be notified of the date and time the commissions will be available.
What is the best way to stay notified of your shop updates?
My newsletter is a great way to be alerted to shop updates! Sign-up can be found below at the footer.
My Instagram page is also a helpful way to stay tuned into new work and updates. Turning on Instagram post notifications helps if you want to be sure you don't miss my posts!
Can I ship my order to another person? It is a gift!
Absolutely! If you would like me to write a little note/letter as well, I would be happy to.
Do you offer wholesale?
Yes! I absolutely love working with small business owners!
Please send along an email to hello@meadowandfawn.com to work together on stocking your shop with M&F artwork.
Shop update FAQ
As I was checking out, I was redirected to my cart and unable to complete the transaction. What happened?
Soon after a shop update goes live, a good number of items tend to sell out within the first 10 minutes of the release. If you were redirected back to your cart, it means another person was just a tad quicker than you were in purchasing the piece. If you had multiple items in your cart, you could try checking out again with what is still available. Good luck!
Why is everything marked as sold out in the shop before the shop update has launched?
Don't worry! You can disregard the sold-out signage until the shop update is live. Unfortunately, I am unable to put the product listings in 'preview mode' so the only current way they can be viewed, while temporarily unavailable before the release, is if they have a quantity stock of zero, marking them as 'sold out'.
If I missed something that sold out, can you please remake it for me?
I'm sorry, if I were to accommodate the many requests to remake pieces that have sold, I wouldn't have much time to make new pieces, and the monotony would be draining. Additionally, I like to keep many of my sculptures special by having them be one of a kind.
Can I reserve an item before the shop update?
To be as fair as possible for everyone, I do not reserve any of the pieces before the release.
Do you have any advice on how to quickly purchase when the shop updates with new work?
Creating an account on my website is the best way to store your shipping information for future speedy checkouts. Having a ShopPay account ready to check out with makes it lightning fast! An added bonus being you can also view orders from the past with your account.
Arriving on time when the release drops is important, as a good number of pieces sell within the first 10 minutes.
How often do you have shop updates?
As of late, I enjoy making seasonally themed collections, which would make it around four shop updates per year, with small updates sometimes fit in between.
If I placed multiple separate orders, can you please combine the orders into one package and refund the shipping overage?
Sure! I will do my best to combine your purchases together into one package. After a shop update, there can be dozens upon dozens of orders to sift through, so I may accidentally miss seeing your multiple orders. If you want to be sure your order is combined and the shipping refunded, feel free to send me an email at hello@meadowandfawn.com
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Information on Returns:
On the rare occasion there is a problem with your order from my end (i.e. faulty product or incorrect item sent), please get in touch and I would be happy to work with you to fix the issue!
If you are unhappy with your order, I will accept returns for items under the following categories:
Jewelry (excluding earrings)
Pocket Lockets
Fine Art Prints
Figurines (stand-alone)
Please email hello@meadowandfawn.com with your return information. The returned item(s) must be in their original condition for a refund. The refund will be sent to your PayPal account within three business days. Only the purchase price will be refunded. All shipping costs must be paid for by the buyer. PayPal no longer refunds the transaction value fee to my account during order cancellations. This fee will be deducted from the purchase price refund. I recommend purchasing insurance with your order if you are concerned about issues with transit. I will plan and wrap your order with as much care and thought of safety for the shipment process as possible, but accidents and rough handling can happen. Once the parcel is in the hands of the postal workers, it is no longer in my control, therefore, I cannot be responsible for any breakages. I will, however, be more than happy to help repair any possible damage in any way I can, as well as work with USPS for your reimbursement of the value of the item, if you had purchased insurance.
Wholesale orders and commissions cannot be returned due to their unique nature, unless a mishap occurred from my end.
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